Answers to common questions 

Are items really free? +

Yes they are!! The only money involved is if you would like to buy a credit or choose "shipping" as your delivery method. We encourage everybody that signs up to post items of their own to get credits and truly experience this free marketplace.

Why free things? +

Every household has plenty of items that haven't been used in months just sitting on the shelf collecting dust. While you may not find those items useful anymore... others may! We created Freetopia as a way for you to turn all of those unused items into items that you can use.

If someone sends you a referral, simply use their unique URL link to sign up. After you complete your sign up, that person will receive a credit for referring you.

Why do I need credits? +

Credits are used to get items. We wanted to make the process of getting items as easy as possible which is why each item only costs 1 credit.

How do I earn more credits? +

Go to the "credits" screen, which is located at the bottom (shaped like a star). Once there, hit the "want to earn more?" button. You will then see a list of the three ways to earn credits:

1)Post an item- You will receive your credit when the user confirms they've received the item.

2)Refer a friend- You will receive your credit after the user you referred completes the signup process.

3)Buy a credit($4.99)

How do I know if an item is available? +

All of the items you see on the marketplace screen are still available. Once someone has gotten an item it will disappear from the feed.

How do I search for items near me? +

When you click on an item you can see how many miles it is away from you by looking right under the item name. You can also narrow down your search by hitting the filter button (in the top, right-hand corner). Put in your location and then adjust the miles slider to fit your preference. Tap "save filters" at the bottom when you are done.

How do I get an item? +

Simply click on the item you are interested in and hit the "get this item" button. (If you have any questions about the item, please ask the seller before hitting the button)

How do I post an item? +

From the marketplace screen, hit post your free stuff. Adding a description and good quality photos can help your item "sell" faster.

What is the keywords field for? +

Adding keywords to your items can help other users find them faster.

What do I do after I receive my item? +

Hit the confirm button so the "seller" can receive their credit. The button can be found under the items purchased section on the credits page. After confirming, you can leave a review which helps other users in the Freetopia community decide if they want to do transactions with the "seller" in the future.

Where should I meet the "buyer" for pickup? +

We advise you to always meet at a public place.

How do I contact a "seller" with questions about their posting? +

Click on the item you have a question about and then tap the (message owner about this item) button at the bottom.

Why was my card declined? +

The most common reasons are:

1) Something went wrong while processing it

2) Your card demands 3D Secure verification, in this app release you can't pay for shipments via cards requiring 3D secure verification, but we will work on this issue. So, in this case, we recommend you use another card or Apple Pay

Why don't I get Fedex rates? +

Freetopia offers the cheapest shipment options from USPS and FedEx. For some regions, FedEx doesn't provide this shipping option or maybe you didn't provide your phone number. If the phone number is the issue, you can add it by going to your profile and then settings. To get more details you can visit the FedEx website.

Where is my shipping label? +

After the shipment of your item has been paid for by the user who ordered it, you'll get an email with the shipping label. Simply print and apply the label to your package.

How can I track the shipment? +

For "sellers" - it's printed on the shipping label.

For "buyers" - you'll receive an email with the tracking number after paying for the shipment.

How does the shipping process work? +

Freetopia can provide you with a prepaid shipping label. We offer low, fixed rates with USPS or FedEx for packages weighing up to 20 lbs—with a maximum size of 108” combined length + girth (distance around the thickest part). Note that if you are a seller located in Hawaii or Alaska you won’t be able to ship with FedEx using Freetopia prepaid labels.

When your item is sold, we will email the shipping label to you. Simply print and attach it to your package before dropping it off.

We recommend saving boxes from your online purchases so that you don't have to buy new ones.

Why is my number invalid? +

You should enter 1 (this is the code for the US) and then the 10 digits of your phone number. For example: 12024898875